Order and Return Policy for Groscart

At Groscart, we are committed to providing a smooth and satisfying shopping experience. This policy outlines the terms for placing orders, handling cancellations, and processing returns and refunds.

1. Order Policy

1.1 Placing an Order

• Orders can be placed through our website or mobile application.
• Ensure that the delivery address, contact details, and selected items are accurate before confirming your order.
• Once an order is placed, you will receive an order confirmation email or notification.

1.2 Order Modifications

• Orders cannot be modified after confirmation. Please review your order carefully before completing the checkout process.
• If you notice an issue, contact our customer support team immediately.

1.3 Order Cancellation by Customer

• You may cancel your order before it is dispatched. Cancellation requests can be made through:
  • The “My Orders” section in your account.
  • Contacting our customer support team.
• If the order has already been dispatched, cancellation will not be possible.

1.4 Order Cancellation by Groscart

Groscart reserves the right to cancel an order under the following circumstances:

• Items are out of stock.
• Payment issues, such as declined transactions or suspected fraud.
• Incomplete or incorrect delivery address.
• Unforeseen logistical challenges.

If an order is canceled by Groscart, you will be notified promptly, and any payment made will be refunded within 3 business days.

2. Return Policy

2.1 Return Eligibility

You may request a return under the following conditions:

• The product is damaged or defective upon delivery.
• The wrong product was delivered.
• The product is expired at the time of delivery.

2.2 Non-Returnable Items

The following items are not eligible for return:

• Fresh produce and perishable goods (e.g., fruits, vegetables, dairy, meat).
• Opened or partially used items.
• Items purchased under final sale or clearance.

2.3 Return Process

• Returns must be requested within 24hours of delivery.
• To request a return:
  1. Log in to your account and navigate to “My Orders.”
  2. Select the item you wish to return and provide a reason.
  3. Upload any necessary evidence (e.g., photos of damaged or incorrect products).
• Alternatively, you can contact our customer support team to initiate the return.

2.4 Return Approval

• Once your return request is reviewed and approved, we will arrange for the pickup of the product.
• Products must be returned in their original packaging (if applicable) and condition.

3. Refund Policy

3.1 Refund Eligibility

Refunds are issued for:

• Approved returns.
• Canceled orders (if payment was already made).
• Products unavailable after order placement.

3.2 Refund Process

• Refunds will be processed using the original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued as store credit or transferred to your bank account (upon request).
• Refunds are typically processed within 3 business days.

4. Exchange Policy

• Exchanges are only available for damaged, defective, or incorrect items.
• Exchange requests follow the same process as returns.

5. Customer Support

For assistance with orders, returns, or refunds, please contact us:

Email: admin@groscart.com
Phone:(+92)-331040-5062